Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System

Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System will learn to support users running applications on the Microsoft® Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to various applications running on Windows operating systems.

Plus, Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System E-Learning lets you learn at your own pace. Work online or download courses to your computer to study when you are not connected to the Internet.  

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Purchase Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System to save on Microsoft Microsoft Windows Server 2003 E-learning

Title: Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System
Course Type: Self-paced Course
Available Offline: Yes
Estimated Time of Completion: 12 Hours
Language: English

Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System Objectives:
At the end of the course, students will be able to:

Examine how to use troubleshooting guidelines and tools to support users

Identify and resolve installation issues

Identify and resolve desktop management issues

Identify and resolve file and folder issues

Identify and resolve hardware issues

Identify and resolve print issues

Identify and resolve network connectivity issues

System Requirements:
To view this course, you need:

A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ

Microsoft® Windows® 2000 or higher

Microsoft Internet Explorer 6.0 or higher

Macromedia Flash 7.0 or higher (1MB disk space needed to install)

Microsoft Windows Media Player 7.0 or higher

Microsoft XML Core Services 3.0 or higher

A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.

A sound card, and either speakers or headphones (for multi-media audio).

Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Accessibility Requirements:
The following software must be running on your computer in order to access this course with Screen Reader Software:

Microsoft Internet Explorer 6.0 or higher

Window-Eyes from GS Micro

JAWS from $199dom Scientific

MSAA enabled

Course Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System Contents
Course overview
Module Introduction
How to use this course
Course information
Exam preparation
Introduction to Supporting Users Running Applications on Windows XP
Module Introduction
Overview of Desktop Application Support
Lesson Introduction
The Role of the DST in Desktop Application Support
Sort Game: Skills Required for Desktop Application Support
Key Terms and Definitions in Desktop Application Support
Tools for Desktop Application Support
Selecting the Appropriate Tool
Self Test
The Windows System Architecture and Desktop Application Support
Lesson Introduction
What Is the Windows System Architecture?
Types of Environment Subsystems
What Is the Win32 Subsystem?
Self Test
Troubleshooting Application Installation Issues
Lesson Introduction
The Application Installation Process
System Changes Resulting from an Application Installation
What Is the Registry?
Common Causes of Application Installation Issues
Guidelines for Troubleshooting Application Installation Issues
Self Test
Lab: Introduction to Supporting Users Running Applications on Windows XP
Lesson Introduction
Scenario
Exercises
Lab Review
Module summary
Troubleshooting Desktop Application Support Issues
Module Introduction
Troubleshooting Win32 Applications
Lesson Introduction
What Are Win32 Applications?
What Are OLE and ActiveX?
What Are OpenGL and DirectX?
Tools for Troubleshooting Win32 Applications
Self Test
Troubleshooting Security Issues Related to Applications
Lesson Introduction
Types of Application Security Issues
What Are Security Updates?
How to Install Security Updates
Methods for Applying Security Updates
What Are Application Security Options?
Self Test
Protecting Against Virus Attacks
Lesson Introduction
Viruses, Worms, and Trojan Horses
General Precautions Against Virus Attacks
How to Configure Windows Firewall
Guidelines for Recovering from a Virus Attack
Self Test
Troubleshooting Application Compatibility Issues
Lesson Introduction
What Are Application Compatibility Issues?
How to Configure Application Compatibility
Common Causes of Application Compatibility Issues
Tools for Troubleshooting Application Compatibility Issues
Guidelines for Troubleshooting Application Compatibility Issues
Self Test
Troubleshooting MS-DOS-Based and Win16 Applications
Lesson Introduction
What Is an NTVDM?
How to Configure an NTVDM
What Is WOW?
Advantages and Disadvantages of Multiple NTVDMs
How to Start a Win16 Application in Its Own NTVDM
Guidelines for Troubleshooting MS-DOS-Based and Win16 Applications
Self Test
Lab: Troubleshooting Desktop Application Support Issues
Lesson Introduction
Scenario
Exercises
Lab Review
Module summary
Troubleshooting Issues Related to Internet Explorer
Module Introduction
Configuring and Troubleshooting General Settings
Lesson Introduction
How to Configure General Settings
Guidelines for Troubleshooting General Settings Issues
Self Test
Configuring and Troubleshooting Security and Privacy Settings
Lesson Introduction
What Are Cookies and ActiveX Controls?
What Are Web Content Zones?
How to Configure Security Settings
How to Configure Privacy Settings
Types of Security and Privacy Settings Issues
Self Test
Configuring and Troubleshooting Content Settings
Lesson Introduction
What Is Content Advisor?
What Are Digital Certificates?
Tools for Managing Personally Identifiable Information
Guidelines for Troubleshooting Content Settings Issues
Self Test
Configuring and Troubleshooting Connectivity Settings
Lesson Introduction
How to Configure a Dial-Up Connection
How to Configure a VPN Connection
How to Configure Internet Explorer to Use a Proxy Server
Guidelines for Troubleshooting Connectivity Settings Issues
Self Test
Configuring and Troubleshooting Program Settings
Lesson Introduction
How to Configure Internet Programs
How to Reset Web Settings
Self Test
Customizing Internet Explorer
Lesson Introduction
What Is the Information Bar?
How to Configure the Information Bar
How to Save a Password for a Specific Web Site
When to Synchronize Offline Web Pages
How to Configure Offline Web Page Synchronization
Self Test
Lab: Troubleshooting Issues Related to Internet Explorer
Lesson Introduction
Exercise: Troubleshooting Internet Explorer Issues Related to General Settings
Exercise: Troubleshooting Internet Explorer Issues Related to Security Settings
Exercise: Troubleshooting Internet Explorer Issues Related to Connectivity Settings
Exercise: Troubleshooting Internet Explorer Issues Related to Advanced Settings
Exercise: Troubleshooting Issues Related to Customizing Internet Explorer
Lab Review
Module summary
Troubleshooting Issues Related to Outlook
Module Introduction
Configuring Outlook to Use Exchange Server
Lesson Introduction
How Outlook and Exchange Server Work Together
How to Connect to Exchange Server Using Outlook
How to Remotely Connect to Exchange Server Using RPC over HTTP
How to Create and Synchronize an .ost File
How to Configure Outlook to Use Cached Exchange Mode
Common Issues in Troubleshooting Exchange Server Configuration
Self Test
Configuring Outlook Data
Lesson Introduction
How to Create and Troubleshoot .pst Files
How to Configure Junk-Mail Filters
How to Create Rules
How to Archive Data
How to Configure the Location for Storing Outlook Data
How to Import and Export Outlook Data
Self Test
Configuring Outlook for Internet E-Mail
Lesson Introduction
How to Create an Outlook Profile
How to Configure POP3, IMAP, and HTTP for E-Mail Services
Common Issues in Troubleshooting Mailbox Configuration
Self Test
Troubleshooting Outlook
Lesson Introduction
How to Repair Corrupt Outlook Data
Connection Status Fields
How to Check Connection Status
What Is RPCPing?
Self Test
Lab: Troubleshooting Issues Related to Outlook
Lesson Introduction
Scenario
Exercises
Lab Review
Module summary
Troubleshooting Issues Related to Office
Module Introduction
Configuring and Troubleshooting an Office Installation
Lesson Introduction
Methods, Sources, and Tools for Installing Office
Office Customization Options and Log Files
The Office Upgrade Process
How to Activate Office
Guidelines for Troubleshooting an Office Installation or Upgrade
Self Test
Configuring Office Security
Lesson Introduction
How to Apply Office Updates
How to Adjust Macro Security in Office
Guidelines for Troubleshooting Office Security
Self Test
Configuring Office Recoverability
Lesson Introduction
How to Add and Remove Office Components
How to Repair Office Applications
How to Recover Office Application Files
What Is AutoRecover?
How to Recover Office Application Files by Using AutoRecover
How to Prevent Data Loss by Using Shadow Copy
Self Test
Configuring Office Language Features
Lesson Introduction
What Are Office Proofing Tools?
How to Configure a Custom Dictionary
How to Add Office Language Packs
Troubleshooting Office Language Features
Self Test
Lab: Troubleshooting Issues Related to Office
Lesson Introduction
Exercise: Repairing Office and Recovering a Document
Exercise: Using Shadow Copy
Lab Review
Module summary
Troubleshooting Issues Related to Outlook Express
Module Introduction
Configuring Outlook Express for E-Mail
Lesson Introduction
How to Create, Test, and Troubleshoot an Account
Where Outlook Express Stores Data
How to Repair a Damaged Default Mail Folder
How to Back Up and Restore Default Settings
How to Create, Delete, and Modify an Identity
Guidelines for Troubleshooting E-Mail Issues
Self Test
Importing and Exporting Outlook Express Data
Lesson Introduction
Types of Data That Outlook Express Can Import and Export
How to Export Outlook Express Data
How to Import Outlook Express Data
Guidelines for Troubleshooting Issues with Importing and Exporting Data
Self Test
Configuring Outlook Express for Newsgroups
Lesson Introduction
What Are Newsgroups?
How to Create a Newsgroup Account
How to Subscribe to a Private Newsgroup
How to Configure Outlook Express as the Default Newsgroup Reader
Guidelines for Troubleshooting Newsgroup Issues
Self Test
Lab: Troubleshooting Issues Related to Outlook Express
Lesson Introduction
Scenario
Lab Exercises
Lab Review
Module summary
Module Summary

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