Course 2261 Supporting Users Running the Microsoft Windows XP Operating System

Course 2261 Supporting Users Running the Microsoft Windows XP Operating System will learn to support users running the Microsoft® Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to installation, desktop management, file and folder access, hardware, printing, and network connectivity.

Plus, Course 2261 Supporting Users Running the Microsoft Windows XP Operating System E-Learning lets you learn at your own pace. Work online or download courses to your computer to study when you are not connected to the Internet.  

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Purchase Course 2261 Supporting Users Running the Microsoft Windows XP Operating System to save on Microsoft Microsoft Windows Server 2003 E-learning

Title: Course 2261 Supporting Users Running the Microsoft Windows XP Operating System
Course Type: Self-paced Course
Available Offline: Yes
Estimated Time of Completion: 12 Hours
Language: English

Course 2261 Supporting Users Running the Microsoft Windows XP Operating System Objectives:
At the end of the course, students will be able to:

Examine how to use troubleshooting guidelines and tools to support users

Identify and resolve installation issues

Identify and resolve desktop management issues

Identify and resolve file and folder issues

Identify and resolve hardware issues

Identify and resolve print issues

Identify and resolve network connectivity issues

System Requirements:
To view this course, you need:

A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ

Microsoft® Windows® 2000 or higher

Microsoft Internet Explorer 6.0 or higher

Macromedia Flash 7.0 or higher (1MB disk space needed to install)

Microsoft Windows Media Player 7.0 or higher

Microsoft XML Core Services 3.0 or higher

A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.

A sound card, and either speakers or headphones (for multi-media audio).

Internet bandwidth of 56K or faster. Broadband internet access is recommended.

For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:

Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

Accessibility Requirements:
The following software must be running on your computer in order to access this course with Screen Reader Software:

Microsoft Internet Explorer 6.0 or higher

Window-Eyes from GS Micro

JAWS from $199dom Scientific

MSAA enabled

Course Course 2261 Supporting Users Running the Microsoft Windows XP Operating System Contents
Course overview
Module Introduction
How to use this course
Course information
Exam preparation
Introduction to the Desktop Support Technician Role and Environment
Module Introduction
Examining the Desktop Support Technician Role
Lesson Introduction
What Is a Desktop Support Technician?
The Technical Support Structure
The Role of a Desktop Support Technician
Self Test
Examining the Desktop Support Environment
Lesson Introduction
The End-User Support Environment
The Corporate Support Environment
What Is MOF?
The Role of the Desktop Support Technician in MOF
Key Desktop Support Terms and Definitions
Self Test
Interacting with Users
Lesson Introduction
Desktop Support Technician Skills
Identifying the User's Level of Expertise
How to Obtain Information from the User
User Expectations of the Desktop Support Technician
The Troubleshooting Process
How to Locate Troubleshooting Information
Self Test
Module Summary
Exploring and Configuring the Windows XP User Interface
Module Introduction
Exploring and Configuring the Windows XP Desktop Environment
Lesson Introduction
Introduction to the Windows XP Operating Systems
How to Identify the Operating System
How to Customize the Desktop
How to Customize the Start Menu
How to Customize the Taskbar
Self Test
Examining Control Panel Organizational Views
Lesson Introduction
Control Panel in Category View
Control Panel in Classic View
Self Test
Lab: Exploring and Configuring the Windows XP User Interface
Lesson Introduction
Exercise: Customizing the Desktop and Toolbars
Exercise: Customizing Control Panel and Folder View Appearance
Lab Review
Module Summary
Resolving Desktop Management Issues
Module Introduction
Computer Environment Concepts
Lesson Introduction
The Domain Environment
The Workgroup Environment
The Differences Between a Domain and a Workgroup
How to Determine Computer Environment
Self Test
User Account Concepts
Lesson Introduction
What Are User Accounts?
What Are User Rights?
What Are User Profiles?
How to Copy a User Profile
How to Use Fast User Switching
Self Test
Troubleshooting User Logon Issues
Lesson Introduction
Logon and Authentication
How to Reset Passwords
How to Create a Password Reset Disk
How to Troubleshoot User Logon Issues
How to Troubleshoot Domain Logon Issues
How to Troubleshoot Password-Related Issues
Self Test
Configuring and Migrating Files, Folders, and Settings
Lesson Introduction
How to Configure Folder Views
Accessibility Settings
How to Migrate User Information
Files and Settings Transfer Wizard
User State Migration Tool
Self Test
Troubleshooting User Configuration Issues
Lesson Introduction
Windows XP Language Options
Regional and Language Options
How to Configure the User Interface Language
How to Troubleshoot User Configuration Issues
Self Test
Troubleshooting Security Issues
Lesson Introduction
Windows XP Security in a Local Security Environment
Local Security Settings
Windows XP Security in a Domain Environment
Tools for Troubleshooting Group Policy
How to Audit Events
How to Troubleshoot Security Issues
Self Test
Protecting a Computer on the Internet
Lesson Introduction
Internet Explorer Security Zones
How to Enable Windows Firewall
How to set a proxy in Internet Explorer
Software Security Tools
Self Test
Troubleshooting System Performance
Lesson Introduction
What Is a Performance Baseline?
Tools for Maintaining System Performance
Tools for Troubleshooting System Performance
How to Troubleshoot System Performance
Self Test
Lab: Resolving Desktop Management Issues
Lesson Introduction
Exercise: Troubleshooting Domain Logon Issues
Exercise: Troubleshooting a User Profile Issue
Exercise: Troubleshooting Multilingual Issues
Exercise: Troubleshooting File and Printer Issues Caused by Firewalls
Lab Review
Module Summary
Resolving Network Connectivity Issues
Module Introduction
Introduction to TCP/IP
Lesson Introduction
How TCP/IP Works
What Is a TCP/IP Address?
How TCP/IP Addresses Are Assigned
Self Test
Managing Computer Addressing
Lesson Introduction
What Is IPConfig?
How to Identify a TCP/IP Address
How to Configure a TCP/IP Address
How to Renew a TCP/IP Address Lease
Self Test
Troubleshooting Network Connectivity Issues
Lesson Introduction
What is Ping?
How to Use Ping to Troubleshoot Network Connectivity Issues
How to use an IP address to troubleshoot a network connectivity issue
Self Test
Troubleshooting Name Resolution Issues
Lesson Introduction
What Is Name Resolution?
How Client Names Are Resolved
How to Use Net Config and Nbtstat for Name Resolution
How to Use Nslookup for Name Resolution
Self Test
Establishing Remote Network Connections
Lesson Introduction
Types of Remote Connections
What Is Connection Manager?
How to Configure a VPN Connection
How to Configure an ICS Connection
How to Configure a Dial-Up Connection
Self Test
Troubleshooting Remote Connection Issues
Lesson Introduction
What Is Remote Desktop?
How to Use Remote Desktop
What Is Remote Assistance?
How to Use Remote Assistance
How to Troubleshoot Remote Connection Issues
Self Test
Lab: Resolving Network Connectivity Issues
Lesson Introduction
Exercise: Troubleshooting TCP/IP Connections
Exercise: Troubleshooting a Name Resolution Issue
Lab Review
Module Summary
Resolving Hardware Issues
Module Introduction
Managing Drivers
Lesson Introduction
What Is a Device Driver?
What Is Device Manager?
How to Manage Drivers
What Are Digitally Signed Drivers?
How to Adjust Digitally Signed Driver Policies
How to Troubleshoot Drivers
Self Test
Troubleshooting Drivers by Using Safe Mode
Lesson Introduction
What Is Safe Mode?
Tools to Use in Safe Mode
How to Use Safe Mode for Troubleshooting
Self Test
Troubleshooting Storage Devices
Lesson Introduction
Types of Storage Devices
What Are Basic Disks and Dynamic Disks?
How to Convert a Basic Disk to a Dynamic Disk
How to Import a Foreign Disk
How to Manually Assign Drive Letters
How to Troubleshoot Storage Devices
Self Test
Troubleshooting Display Devices
Lesson Introduction
Types of Display Devices
What Are Display Settings?
What Is VGA Mode?
What Is DirectX?
How to Troubleshoot Display Devices
Self Test
Troubleshooting I/O Devices
Lesson Introduction
Types of I/O Devices
What Is a Hardware Profile?
How to Troubleshoot I/O Devices
Self Test
Troubleshooting ACPI
Lesson Introduction
How to Configure Power Schemes
How to Troubleshoot ACPI
Self Test
Lab: Troubleshooting Hardware Issues
Lesson Introduction
Scenario
Exercise: Troubleshooting Hardware Issues
Lab Review
Module Summary
Resolving File and Folder Issues
Module Introduction
Managing Files and Folders
Lesson Introduction
Types of Files and Folders
How to Filter File and Folder Events in the Security Log
How to Troubleshoot File and Folder Management Issues
Self Test
Managing File and Folder Compression
Lesson Introduction
What Is File Compression?
How to Compress and Decompress Files, Folders, and Volumes
How to Troubleshoot File and Folder Compression
Self Test
Managing File and Folder Encryption
Lesson Introduction
What Is EFS?
How to Use EFS to Enable and Disable Encryption
What Is an EFS Recovery Agent?
How to Troubleshoot File and Folder Encryption
Self Test
Troubleshooting Access to Files and Folders
Lesson Introduction
What Are NTFS File and Folder Permissions?
How to View NTFS File and Folder Permissions
What Are Effective Permissions?
How to Modify Inherited Permissions
Consequences of moving and copying files and folders
How to Troubleshoot Access to Files and Folders
Self Test
Troubleshooting Access to Shared Files and Folders
Lesson Introduction
What Is File and Folder Sharing?
How to Share Files and Folders
How to Determine Effective Share Permissions
How to Map a Network Drive
How to Troubleshoot Access to Shared Files and Folders
Self Test
Troubleshooting Access to Offline Files
Lesson Introduction
What Are Offline Files?
How to Configure Offline File Settings
What Is Synchronization of Offline Files?
How to Define Cache Settings for Shared Folders
What Is the Folder Redirection Process?
How to Troubleshoot Access to Offline Files
Self Test
Lab: Resolving File and Folder Issues
Lesson Introduction
Exercise: Troubleshooting File and Folder Issues
Exercise: Troubleshooting Access to Shared Files and Folders
Exercise: Troubleshooting Offline Access to Files and Folders
Lab Review
Module Summary
Resolving Printer Issues
Module Introduction
Installing Local and Network Printers
Lesson Introduction
Printer Terminology
How to Install and Uninstall Local Printers
How to Install and Uninstall Network Printers
How to Troubleshoot Printer Installations
Self Test
Troubleshooting Printer Drivers
Lesson Introduction
What Is a Printer Driver?
How to Install Printer Drivers
How to Update Printer Drivers
How to Troubleshoot Printer Drivers
Self Test
Troubleshooting Printers and Print Jobs
Lesson Introduction
What Are Print Permissions?
How to Manage Print Permissions
How to Redirect Print Jobs
How to Move and Reset a Print Spooler
How to Troubleshoot Printers and Print Jobs
Self Test
Lab: Resolving Printer Issues
Lesson Introduction
Exercise: Applying Printer Permissions
Exercise: Troubleshooting Print Job Issues
Lab Review
Module Summary
Resolving Installation Issues
Module Introduction
PreInstallation Tasks
Lesson Introduction
Verify System Requirements and Hardware Compatibility
Choose a Disk Partition
Choose a File System
How to Activate Windows XP
Self Test
Updating Installations
Lesson Introduction
Windows Update
Automatic Update
How to Run Windows Update
How to Configure Automatic Update
How to Use Dynamic Update for Windows XP Setup
Self Test
Troubleshooting an Attended Installation
Lesson Introduction
How to Create Setup Boot Disks
How to Boot When the CD-ROM Drive Is Unavailable
How to Start Setup from MS-DOS
How to Configure a Computer to Run Multiple Operating Systems
How to Repair an Installation
How to Troubleshoot an Attended Installation
Self Test
Troubleshooting an Upgrade
Lesson Introduction
What Is Upgrade Advisor?
How to Uninstall an Upgrade
How to Troubleshoot an Upgrade
Self Test
Troubleshooting an Unattended Installation
Lesson Introduction
What Is an Unattended Installation?
Methods for Performing an Unattended Installation
Tools Used to Perform an Unattended Installation
Disk Imaging in an Unattended Installation
RIS in an Unattended Installation
How to Troubleshoot an Unattended Installation
Self Test
Troubleshooting the Boot Process
Lesson Introduction
What Is the Boot Process?
How to Use the Last Known Good Configuration
How to Use the Recovery Console to Resolve Startup Issues
How to Configure Automated System Recovery
How to Troubleshoot the Boot Process
Self test
Lab: Resolving Installation Issues
Lesson Introduction
Exercise: Creating and Formatting a Partition for an Operating System Installation
Exercise: Troubleshooting the Boot Process
Lab Review
Module Summary

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